Returns and Exchanges Policy
We want you to be happy with your purchase. If you are not entirely satisfied, please review our returns and exchanges policy below.
Returns
Items may be returned within 7 days of purchase, provided they are unused, unworn, undamaged, and in their original packaging, with all tags attached. Proof of purchase is required.
Exchanges
Exchanges may be requested within 7 days of purchase, subject to product availability. Items must be unused, unworn, undamaged, and in their original condition, with all tags attached.
Non-Returnable Items
Sale items, bespoke products, and items marked as non-returnable cannot be returned or exchanged, except where applicable.
Refunds
Approved refunds will be processed using the original payment method. Please allow 5–10 business days for the refund to reflect, depending on your payment provider.
Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrectly supplied. Original shipping fees are non-refundable unless otherwise required by law.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with your order details and photographs of the item, where applicable. We will work with you to arrange an appropriate remedy.
How to Request a Return or Exchange
Please contact us at mmakhundai@gmail.com with your proof of purchase and details of your return or exchange request. We will provide instructions on the next steps.